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"You don't have to swim faster than the shark, just faster than the guy next to you." - Anonymous
Monday, May 08, 2006
The Sad Saga of Streamyx.
I live in an exclusive apartment building which has only 12 units. It is located in a cul-de-sac and therefore does not have any traffic passing through. The neighbours mind their own business and I have lots of privacy and peace as we are a gated community. There is a large, lush garden and I actually hear birds chirping when I wake up.
The downside? The building is lightning prone. My pc got fried for the fifth time last April the 13th. I lodged a report at the Kedai Telekom in State, PJ and paid my bill the next day. I took along my modem for them to inspect, which they did and declared it to be okay.
Thus began a saga which lasted twenty-one days. I would call everyday, and they would promise to elevate me “to the next level”. After a week of being internetless and suffering from serious withdrawal symptoms, I stormed into the Kedai Telekom and demanded service.
“Yup, our technicians will get in touch with you within twenty-four hours” they lied shamelessy to my face. More calls everyday. More promises to upgrade my complaint to the next level.
In the end I picked up a copy of the Star, and dialed the first computer repair guy listed in the classifieds. “What the problem?” he asked. “I can’t log on” I bawled like a petulant baby. “What the message?” he asked. “Error 678” I replied. “Your computer’s fried, man. I’ll be there in two hours”
So he was. One new modem, a new LAN card and RM240 poorer, I am back in business. I happily log on, with my tail wagging overtime. First thing I see is an email from TMNet – we are currently attending to your complaint – please email us the nature of your problem. . .
The downside? The building is lightning prone. My pc got fried for the fifth time last April the 13th. I lodged a report at the Kedai Telekom in State, PJ and paid my bill the next day. I took along my modem for them to inspect, which they did and declared it to be okay.
Thus began a saga which lasted twenty-one days. I would call everyday, and they would promise to elevate me “to the next level”. After a week of being internetless and suffering from serious withdrawal symptoms, I stormed into the Kedai Telekom and demanded service.
“Yup, our technicians will get in touch with you within twenty-four hours” they lied shamelessy to my face. More calls everyday. More promises to upgrade my complaint to the next level.
In the end I picked up a copy of the Star, and dialed the first computer repair guy listed in the classifieds. “What the problem?” he asked. “I can’t log on” I bawled like a petulant baby. “What the message?” he asked. “Error 678” I replied. “Your computer’s fried, man. I’ll be there in two hours”
So he was. One new modem, a new LAN card and RM240 poorer, I am back in business. I happily log on, with my tail wagging overtime. First thing I see is an email from TMNet – we are currently attending to your complaint – please email us the nature of your problem. . .
